Making A Purchase
Making a purchase couldn't be easier. Just browse our catalogue by category
or brand and add items to your cart. After you have finished your selection,
click on "View Cart" and you will be asked for the few details that we need
to be able to satisfy the order.
We try to ensure
that all items on the website are in stock although inevitably sometimes we
do run out of stock of some items. When we sell out of a product we will
either remove it from the website or mark it on the website as "awaiting
stock". Alternatively, if we allow the purchase of a product but have marked
it "Stock Arriving -Date-" then you may include that item in your order but
your WHOLE ORDER will only ship when all goods are in stock.
If in the exceptional circumstance that we take your order for an item, but
run out of stock prior to your order being dispatched, we will backorder for
you. We will endeavour to email you with the option to cancel your order if
you would rather not wait.
We accept Visa (including Visa Electron), Solo, Maestro (Switch) and
MasterCard. You can also pay by cheque or from your PayPal account.
We trade in sterling (GBP). Any figures shown on the
website in other currencies are for guidance only.
Check with your card issuer for their rates and fees for
Cards keyed online are debited manually prior to despatch
Shipping And Handling
Orders below £30 will have £2 added to cover UK Royal Mail Postage costs. In
some cases EU orders may also be covered for the delivery costs. Where it is
not covered we will contact you (usually by email) to advise the best
sending options and the added costs.
We use various couriers in order to get the best combination of service and
value for money for our customers.
Cancelling an Order
Under the EC Distance Selling Directive, you have the right to cancel the
contract for your purchase within 7 working days commencing the day after
the date that the items were delivered. You do not need to give us any
reason for cancelling your contract, nor will you have to pay any penalty.
To cancel a contract, write "Cancel Contract" on a piece
of paper with your order details (a printout of an email will suffice).
Package the items securely and send them to us with the invoice within 7
working days commencing the day after the date that the items were
delivered. We request that you email us at to tell us that you are returning
goods before you send them. 24 hours' advance warning is required for
returns. The return address is:
InkTec (UK), Unit 1, Stowmill, Stow, Galashiels,
We recommend that you use a recorded-delivery service.
Note that you will be responsible for the costs of returning the goods to us
unless we delivered the item to you in error.
When we receive the goods with the notice of your cancellation of this
order, we will refund the relevant part of the purchase price for that item.
Once you have notified us that you are cancelling your
contract, any sum debited to us from your credit card will be re-credited to
your account as soon as possible and in any event within 30 days of your
order, provided that the goods in question are returned by you and received
by us in the condition they were in when delivered to you. If you do not
return the goods delivered to you or do not pay the costs of delivery, we
shall be entitled to deduct the direct costs of recovering the goods from
the amount to be re-credited to you.
Cancellation by ProPrint / InkTec UK
We reserve the right to cancel the contract between us if:-
a) we have insufficient stock to deliver the goods you
b) we do not deliver to your area, or
c) one or more of the goods you have ordered was listed at an incorrect
price due to a typographical error or an error in the pricing information
received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail
and we will re-credit your account with any sum deducted by us from your
credit card as soon as possible, but in any event within 30 days of your
order. We will not be obliged to offer any additional compensation for
Your order will normally be dispatched the same day if we receive it before
3pm UK time Monday to Friday with the exception of public holidays. We
withhold the right to send goods by the most expeditious method unless
otherwise agreed. We may delay shipment for one or more days and then
dispatch using a next working day service, thus achieving delivery within
the quoted timeframe. This only happens in exceptionally busy times and is
not the normal procedure.
Customers in the Highlands of Scotland may find that their deliveries take
one extra working day to arrive. Note also that cross-border shipments may
be subject to opening and inspection by customs authorities.
Events Beyond our Control
We shall have no liability to you for any failure to deliver goods you have
ordered, or any delay in doing so or for any damage or defect to goods
delivered that is caused by any event or circumstance beyond our reasonable
control including, without limitation, strikes, lock-outs and other
industrial disputes, breakdown of systems or network access, flood, fire,
explosion or accident.
If the goods we deliver are not what you ordered or are damaged or defective
or the delivery is of an incorrect quantity, we shall have no liability to
you unless you notify us in writing (e.g. by email) at our contact address
of the problem within 10 working days of the delivery of the goods in
If you do not receive goods ordered by you within 30 days
of the date on which you ordered them, we shall have no liability to you
unless you notify us in writing at our contact address of the problem within
40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition our
only obligation will be, at your option:-
a) to make good any shortage or non-delivery,
b) to replace or repair any goods that are damaged or defective, or
c) to refund to you the amount paid by you for the goods in question in
whatever way we choose.
Save as precluded by law, we will not be liable to you for
any indirect or consequential loss, damage or expenses (including loss of
profits, business or goodwill) howsoever arising out of any problem you
notify to us under this condition and we shall have no liability to pay any
money to you by way of compensation other than to refund to you the amount
paid by you for the goods in question under paragraph c) above.
You must observe and comply with all applicable
regulations and legislation, including obtaining all necessary customs,
import or other permits to purchase goods from our site. The importation or
exportation of certain of our goods to you may be prohibited by certain
national laws. We make no representation and accept no liability in respect
of the export or import of the goods you purchased.
Notwithstanding the foregoing, nothing in these terms and
conditions is intended to limit any rights you might have as a consumer
under applicable local law or other statutory rights that may not be
excluded nor in any way to exclude or limit our liability to you for any
death or personal injury resulting from our negligence.
For orders made from within the European Union, 20% UK VAT is added. If
you are a VAT / IVA registered entity within the EU we can deduct the VAT
but require proof of your VAT / IVA registration. The only other exception
to this is the Channel Islands, where no VAT is charged. Our UK VAT
registration number is 634 7527 26. Any other taxes or import duties will be
the responsibility of the purchaser.
Credit Card Security
Credit card information is handled securely. It comply with the Payment Card
Industry (PCI) Data Security Standards (DSS).
Guarantee on products we sell
We guarantee your satisfaction. All of our products come with a 30-day
no-quibble guarantee. Please email us if you are not happy with your
All products also carry a minimum of 1 year's warranty against failure and
defects under reasonable operating conditions.
This does not affect your statutory rights as a consumer.
In the unlikely event that you have a complaint concerning an order through
ProPrint / InkTec UK , either:-
We will acknowledge receipt of your email within 1 working day.
ii. Write to ProPrint / InkTec UK, Unit 1 Stowmill Stow Galashiels TD1 2RB
iii. Telephone 01578 730477 (+44 1578 730477 from outside the UK). Please
note that the telephone line is manned from 9.00am to 5.30pm UK time Monday
A senior manager at ProPrint / InkTec UK will personally
deal with your complaint and you will be kept informed during all stages of
the complaints procedure.
ProPrint / InkTec UK are committed to protecting your privacy.
We use technology to track the patterns of behaviour of visitors to our
site. This includes using a "cookie" which is stored by your browser. You
can usually modify your browser to prevent this happening. The information
collected in this way can be used to identify you unless you modify your
We will only use the information that we collect about you
lawfully (in accordance with the UK Data Protection Act 1998).
Information we collect about you.
We collect information about you for 2 reasons: firstly, to process and
deliver your order and secondly, to provide you with the best possible
We will not e-mail you except in connection with your current order or query
unless you are subscribed to our mailing list.
We will not supply any of your details to any third party in the future
except for the purposes of debt recovery, unless required by law.
The type of information we will collect about you includes: your name,
address, phone number, email address, goods ordered and credit/debit card
We will never collect sensitive information about you
without your consent.
The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If you
notify us of any inaccuracies we will correct the errors promptly. Personal
information that we hold will be held securely in accordance with the law.
Questions/comments about privacy? Email us
We offer all our customers a 30-day no quibble money-back guarantee on all
All products also carry a minimum of 1 year's warranty against failure and
defects under reasonable operating conditions. This does not affect your
statutory rights as a consumer. Your rights to return goods are protected
under the EU Distance Selling Directive which can be found at
If you are not satisfied with your item, you can return
If you wish to return a product , please e-mail us to let
us know what you'd like to send back. We will reply requesting all the
details we need to fulfil your request. We can then issue a returns
authorisation number and instructions on how to complete the return.
All goods remain the property of ProPrint / InkTec UK until paid for.
If any part of these terms and conditions is unenforceable (including any
provision in which we exclude our liability to you) the enforceability of
any other part of these conditions will not be affected.
This contract between us shall be governed by
and interpreted in accordance with Scottish law and the Scottish courts
shall have jurisdiction to resolve any disputes between us.
Third Party Rights
Except for our affiliates, directors,
employees or representatives, a person who is not a party to this agreement
has no right under the UK Contracts (Rights of Third Parties) Act 1999 to
enforce any term of this agreement but this does not affect any right or
remedy of a third party that exists or is available apart from that Act.